Frequently Asked Questions

Infrared heating works using infrared radiation by emitting radiant heat that warms people, surfaces, and objects directly, rather than heating the surrounding air. This is similar to how the sun provides warmth, but without ultraviolet (UV) radiation.

Because infrared heat is absorbed directly by solid objects, it can provide comfortable warmth in both small and large spaces, indoors and outdoors, without relying on air circulation. 

Traditional heating systems rely on convection, warming the air and circulating it around a room. Infrared heaters work differently by emitting radiant heat that is absorbed directly by people and surrounding surfaces.

This means warmth can be felt quickly, without waiting for the air temperature to rise. For a more detailed explanation, see our Infrared Heating Guide or The Science of Infrared Heat.

Infrared heating panels provide radiant warmth by heating people and surfaces directly, creating a stable and comfortable indoor environment. Depending on the system design, heating can be controlled using standard thermostats or smart controls.

Many infrared systems also support zoned heating, allowing individual rooms or areas to be heated independently for greater control and efficiency.

There are many benefits to using infrared heating over traditional heating methods. Because it heats objects and people directly, rooms can feel comfortable more quickly and with less reliance on circulating warm air.

Infrared heaters require minimal maintenance, operate silently, and can be installed without pipework or wet systems. They are often used in spaces where consistent comfort, low maintenance, and flexible control are important.

Infrared heating can also reduce the risk of mould, as it warms up objects and the air , preventing condensation from forming.

Infrared heaters produce no emissions at the point of use and do not rely on combustion, open flames, or fuel storage. When powered by renewable electricity, they can form part of a low-carbon heating approach.

Because infrared heating can be zoned and targeted, it can also help reduce unnecessary energy use in unused rooms. Learn more on our Environmental Benefits of Infrared Heating page.

Infrared heating can help manage energy use by heating only the rooms that are in use and delivering warmth directly to occupants and surfaces. This can reduce overall heating demand compared to systems that heat entire buildings continuously.

Actual savings depend on factors such as insulation, room size, ceiling height, and usage patterns. For a detailed explanation, see our guide on infrared heating running costs.

frared heating can be used as a primary heating system when correctly designed and sized, or as a supplementary system alongside existing heating. Suitability depends on building layout, insulation, and how the space is used.

For a detailed comparison, see Infrared Heating vs Gas Central Heating.

Infrared heaters begin emitting radiant heat almost immediately, so warmth can often be felt within minutes. However, the time it takes for a room to feel fully warm depends on room size, insulation, and the thermal mass of the building.

Larger or colder spaces may take longer as walls and surfaces gradually absorb and re-radiate heat.

Infrared heating panels can have a higher upfront cost than some conventional heaters. They also work best when there is a clear line of sight to the heated area, meaning obstructions can reduce effectiveness.

As with any heating system, correct design and placement are essential. You can read more in our blog post where we debunk Infrared myths

Painting infrared heater panels is generally not recommended. If painting is required, only heat-resistant, manufacturer-approved paints should be used, as standard paints may affect performance or durability.

Infrared heaters work without producing any noise as there’s no fan involved; they’re only radiating infrared rays. This makes Infrared heaters ideal for environments where peace and quiet are paramount, like in a bedroom or office.

Yes. Infrared heaters provide safe, comfortable heating when correctly selected, installed and used according to the manufacturer’s instructions. Heater surfaces become hot during operation, so follow the specified mounting heights and clearances, keep heaters uncovered, and position them to prevent accidental contact. Hardwired installations should be completed by a qualified electrician.

Yes. Suitable wall or ceiling-mounted infrared heaters can keep floor space clear and hot surfaces out of reach of children and pets. Follow the selected model’s mounting instructions and clearances, and keep cables protected from pulling or chewing. Heater surfaces become hot during use, so choose a position that prevents accidental contact.

Infrared heaters are designed for safe operation when installed and used according to the manufacturer’s instructions. Keep heaters uncovered and maintain the specified clearances from furniture, curtains and other combustible materials. Use compatible controls and follow the selected model’s electrical connection requirements. Hardwired installations should be completed by a qualified electrician. Any built-in overheat protection is model-specific; a room thermostat is not a substitute for the heater’s safety protection.

Our infrared heating systems are built with robust materials to ensure superior performance, efficiency, and durability. Each unit undergoes rigorous testing to meet our quality standards. See all our certifications

Yes, all our infrared heaters are certified UKCA and CE. We also have certifications for ROHS(Restriction of Hazardous Substances compliance)

Our heaters are made from robust and durable materials, including advanced carbon fiber heating elements and high-quality aluminium, designed to withstand high temperatures and provide long-lasting service. Our panels also have a FIR coating which protects the panel from warping

Infrared panels have no moving parts, so they’re designed for a very long service life with minimal maintenance. With correct installation and thermostat control, they’ll provide reliable heat for many years. Every heater comes with a 5-year warranty as standard.

Yes - we supply fitted brackets and a diagram showing where the holes need to be on the wall. The supplied screws can then be fitted, and the panel can be fitted on like a canvas

For the electrical side then please refer to our installation guide

Position the heater where it has clear coverage of the area you want to warm, without furniture or other objects blocking it. Wall or ceiling mounting can keep floor space clear, provided the selected model is approved for that mounting position.

Follow the manufacturer’s specified mounting heights, clearances and coverage guidance. The best position depends on heater output, room layout, ceiling height and glazing. Contact us with your room dimensions and photographs if you would like help planning the layout.

Yes. We offer infrared heaters suitable for bathrooms, including bathroom towel heaters and selected mirror and panel models. Choose a model approved for the intended location, with the appropriate IP rating, mounting clearances and electrical connection. Bathroom installations should be assessed and completed by a qualified electrician. Contact us if you need help choosing a suitable heater.

Yes, you can heat your whole house with infrared heating. However, it’s important to choose the right size and number of infrared panels for each room to ensure adequate heating. For full house refurbs, new builds and extensions, Infrared can be built into the plans for the full home

Infrared Heating also has the added advantage of only being installed in certain rooms, or by adding heaters only to certain rooms budget permitting, and slowly changing over to full house Infrared

Yes, but you may need multiple heaters for large open spaces. Position the heaters strategically to cover the entire area evenly. Infrared heaters are effective in open spaces as they heat objects directly rather than the air. Use our wattage calculator to see what wattage would be required for your space

Not necessarily. While each infrared heating panel can be controlled with its own thermostat, it is also possible to use a single thermostat to control multiple panels in the same room or zone. This can simplify operation and potentially reduce costs. Speak to a electrician to ensure electrical safety and standards are met when adding multiple units to one thermostat

Lot 20 refers to ecodesign requirements for local space heaters, covering energy performance and product information. For electric heaters, suitable temperature and scheduling controls can form part of meeting those requirements. The requirements depend on the heater category and market. Check the selected product’s documentation for its compliance status and any required controls, or contact us for guidance.

IP44 and IP54 ratings provide protection against splashing water, but the required protection depends on where the heater will be installed and its exposure to water. Choose a heater approved by the manufacturer for the intended bathroom location. A qualified electrician should confirm the model’s suitability, positioning and electrical protection before installation.

When properly installed, the wiring for infrared heaters should not make your house look messy. For new build homes or refurbs than the wiring can be done at Phase 1 where the wires can be hidden behind walls.

If surface wiring is necessary, it can be neatly arranged using cable covers or conduits. A professional electrician can help ensure that the wiring is discreet and aesthetically pleasing by chasing wiring into the walls, or feeding them through or behind walls and ceilings

Typically we send our products on next day delivery to mainland UK. Some areas like Scottish Highlands and Northern Ireland could take up to 5 days

Please track your order through our couriers website or by contacting them directly.

Track Here

Alternatively you can contact our customer services and they will be happy to track it for you

Yes, we do ship internationally. The shipping fee may vary depending on your location. Please contact us and we can arrange a shipping quote for you

Please contact our customer services team and we will be happy to help

If you have received a damaged parcel then please contact us within 24 hours and we will arrange a replacement for you. If you can take pictures of the damage then this will help

We have a 30 day return policy. For more info please check our return policy.