Warranty Policy

Infrared Heating Panels Ltd (“we”, “us” or “our”) warrants our infrared heaters against defects in materials and workmanship under normal use for a period of ten (10) years from the original date of purchase, unless a different warranty period is specifically stated for the product.

The applicable warranty period begins on the original date of purchase shown on your proof of purchase.

Warranty claims must relate to a product originally supplied by Infrared Heating Panels Ltd and proof of purchase will be required when making a claim.

We may also request the product model or SKU, serial or identification information where applicable, photographs, installation information and a description of the reported fault to help us assess the claim.

If you believe a product has developed a fault during its applicable warranty period, please follow these steps:

1. Contact our support team. Tell us which product you have and describe the issue you are experiencing.
2. Provide the requested information. This may include proof of purchase, photographs, video, product identification details or information about the installation.
3. Complete reasonable troubleshooting. We may ask you to carry out basic checks to help establish whether the issue relates to the heater, controls, electrical supply or installation.
4. Return the product if requested. If inspection is required, we will provide further instructions regarding the return of the product.

Products being returned should be suitably packaged to protect them from damage during transit.

Where we confirm that a fault is covered by this warranty, the appropriate remedy will be determined according to the circumstances of the claim.

Depending on the product, fault and availability, this may include:

• Repair of the product
• Replacement of the affected product or component
• An alternative remedy where appropriate

A repair or replacement provided under this warranty does not restart the original warranty period. The remaining period of the original warranty will continue to apply, subject to applicable consumer rights.

The manufacturer's warranty does not cover faults or damage resulting from circumstances outside normal product use, including:

• Misuse, neglect, accidental damage or use contrary to the supplied instructions
• Incorrect installation or installation that does not comply with the product instructions or applicable electrical requirements
• Unauthorised modification, dismantling or repair
• Damage to power cables, plugs, controls or other components caused after supply
• Normal cosmetic wear associated with use and ageing that does not constitute a product defect
• Damage caused by water ingress where the product has been installed or used outside its specified IP rating or intended environment
• External causes including fire, flooding, abnormal electrical supply or other environmental damage
• Use of the product outside its intended application
• Removal or deliberate defacement of identification information where this prevents the product from being reasonably identified

We may need to inspect the product or request further evidence before confirming whether a reported issue is covered by warranty.

Where the reported problem is found to relate to external controls, electrical supply, incorrect installation or another cause outside the heater itself, the issue may not constitute a product warranty fault.

This warranty provides additional contractual protection for qualifying products. It does not replace or reduce any statutory rights that you may have under applicable consumer law.

Nothing in this warranty is intended to exclude or limit liability where it would be unlawful to do so.