Warranty Policy
1. Warranty Coverage
Infrared Heating Panels Ltd ("we", "us", or "our") warrants that our infrared heating panels are free from defects under normal use and service for a period of 5 years unless stated otherwise from the date of purchase ("Warranty Period").
2. Eligibility
This warranty is valid only for the original purchaser ("you" or "your") of the Product and is non-transferable. Proof of purchase is required to obtain warranty service.
3. Warranty Claims
If a defect arises during the Warranty Period, please follow these steps to make a warranty claim:
a. Contact Us: Reach out to our customer support team to initiate the claim process.
b. Provide Documentation: Send proof of purchase and a detailed description of the issue. Photographic evidence of the Product in its installed condition may be requested
c. Return the Product: If instructed, return the defective Product to us with shipping costs prepaid by us. Ensure the Product is properly packaged to prevent damage during transit.
4. Remedies
Upon confirmation of a defect covered by this warranty, we will, at our discretion:
- Repair the Product using new or refurbished parts;
- Replace the Product with a new or refurbished unit;
- Provide a partial refund proportional to the remaining Warranty Period.
Repaired or replaced Products are warranted for the remainder of the original Warranty Period.
5. Exclusions
This warranty does not cover:
- Damage resulting from misuse, abuse, accident, or alteration;
- Improper installation or maintenance not in accordance with provided instructions;
- Normal wear and tear, including discoloration due to environmental factors;
- Damage caused by unauthorised repairs or modifications;
- Products with removed or defaced product label
- Damage due to acts of nature, such as floods or earthquakes;
- Use of the Product for purposes other than its intended use
6. Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the Product, or a partial refund as stated above. We are not liable for any indirect, incidental, or consequential damages arising from the use of the Product.
For any questions or to initiate a warranty claim, please contact our customer support
Recommended Products for Warranty Policy
Why Choose Infrared Heating Panels?
Energy Efficient
Save up to 60% on your heating bills compared to traditional heating methods.
Health
Reduces dust circulation and improves air quality — great for allergies.
Enhanced Comfort
Even heat distribution with no cold spots, just warm, balanced spaces.
Zoned Heating
Heat only the rooms you use, increasing efficiency and reducing waste.
Quick Instant Heat
Feel warmth almost immediately — perfect for cold mornings and rooms.
Low Maintenance
No moving parts means less to go wrong. Just install and enjoy.
Silent Operation
No fans or noise. Enjoy uninterrupted warmth in peace and quiet.
Damp & Mould Prevention
Reduces condensation and moisture by heating surfaces evenly.
Warranty Policy
1. Warranty Coverage
Infrared Heating Panels Ltd ("we", "us", or "our") warrants that our infrared heating panels are free from defects under normal use and service for a period of 5 years unless stated otherwise from the date of purchase ("Warranty Period").
2. Eligibility
This warranty is valid only for the original purchaser ("you" or "your") of the Product and is non-transferable. Proof of purchase is required to obtain warranty service.
3. Warranty Claims
If a defect arises during the Warranty Period, please follow these steps to make a warranty claim:
a. Contact Us: Reach out to our customer support team to initiate the claim process.
b. Provide Documentation: Send proof of purchase and a detailed description of the issue. Photographic evidence of the Product in its installed condition may be requested
c. Return the Product: If instructed, return the defective Product to us with shipping costs prepaid by us. Ensure the Product is properly packaged to prevent damage during transit.
4. Remedies
Upon confirmation of a defect covered by this warranty, we will, at our discretion:
- Repair the Product using new or refurbished parts;
- Replace the Product with a new or refurbished unit;
- Provide a partial refund proportional to the remaining Warranty Period.
Repaired or replaced Products are warranted for the remainder of the original Warranty Period.
5. Exclusions
This warranty does not cover:
- Damage resulting from misuse, abuse, accident, or alteration;
- Improper installation or maintenance not in accordance with provided instructions;
- Normal wear and tear, including discoloration due to environmental factors;
- Damage caused by unauthorised repairs or modifications;
- Products with removed or defaced product label
- Damage due to acts of nature, such as floods or earthquakes;
- Use of the Product for purposes other than its intended use
6. Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the Product, or a partial refund as stated above. We are not liable for any indirect, incidental, or consequential damages arising from the use of the Product.
For any questions or to initiate a warranty claim, please contact our customer support